What is your shipping policy?

Processing Time

Each piece is individually handmade, please allow 2-7 business days for your order to be processed. 

 

Domestic and International Delivery

Binky Clay offers free express shipping for all domestic orders.

International shipping will be calculated at checkout. 

 

Binky Clay is responsible for any loss or damage of your product up until the point of delivery. For damaged items I must be notified immediately via amy@binkyclay.com

 

Return/refund policy

Everything at Binky Clay is handmade individually in the Pilbara, Western Australia. The pieces will often have small hand-forming marks, making each piece unique. Size, colour and shape may vary slightly. These are not flaws.

 

Due to hygiene purposes, I do not accept returns on jewellery unless exhibiting a genuine manufacturing fault. Please send me an email and photo of the flawed item to amy@binkyclay.com  and I will advise a return address.

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Please be 100% certain before purchasing and do not hesitate to ask any questions about an item before doing so.

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What materials do you use for your jewellery?

Polymer clay is a type of modelling clay. The clay is formed by hand and placed in an oven to harden. 

 

Surgical steel studs: Sourced from a local Australian supplier. Surgical steel is suitable for most sensitive ears.

 

How do I care for my product?

Polymer clay is a strong and durable material however it should be treated with care. If knocked or dropped on a hard surface it could be damaged. 

 

When you are not wearing your earrings, store them back in their box or in a safe place to increase the longevity of your piece. 

 

Polymer clay can be cleaned with a damp cloth. 

 

If your piece has brass features there will be a professional polishing cloth included in your parcel. The polishing cloth can be reused so keep the cloth safe in your box. To polish, firmly but gently rub on the brass to brighten up any discolouration. This will help to keep your piece in top condition for years to come. 

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