FAQ's

What is your shipping policy?

Processing Time

I aim to get your orders shipped as soon as possible. As each piece is individually handmade, please allow 2-7 business days for your order to be processed. 

 

Delivery for Domestic and International

Binky Clay offers free express shipping to all domestic orders. All packages will be sent through Australia post express or international mail. National delivery times vary from 1 day to 14 days depending on location and International delivery can vary between  5-21 days.

 

Binky Clay is responsible for any loss or damage of your product up until the point of delivery to your specified address. Should an item not be delivered or be delivered damaged please contact me via amy@binkyclay.com. For damaged items I must be notified within 3 days of delivery.

 

What is your return/refund policy?

Everything at Binky Clay is handmade individually in the Pilbara, Western Australia. The pieces will often have small hand-forming marks, making each piece unique. Size, colour and shape may vary slightly. These are not flaws.

 

Due to hygiene purposes, I do not accept returns on jewellery unless exhibiting a genuine manufacturing fault. Please send me an email and photo of the flawed item to amy@binkyclay.com  and I will advise a return address.

Please be 100% certain before purchasing and do not hesitate to ask any questions about an item before doing so.

What materials do you use for your jewellery?

Polymer clay is a type of modelling clay. The clay is formed by hand and placed in an oven to harden. 

 

Surgical steel studs: Sourced from a local Australian supplier. Surgical steel is suitable for most sensitive ears.

 

How do I care for my product?

Polymer clay is a strong and durable material however it should be treated with care. If knocked or dropped on a hard surface it could be damaged. 

 

When you are not wearing your earrings, store them back in their box or in a safe place to increase the longevity of your piece. 

 

Polymer clay can be cleaned with a damp cloth. 

 

If your piece has brass features there will be a professional polishing cloth included in your parcel. The polishing cloth can be reused so keep the cloth safe in your box. To polish, firmly but gently rub on the brass to brighten up any discolouration. This will help to keep your piece in top condition for years to come.